Cookie Policy
Last updated: August 29, 2025
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies help us understand how you use our website, remember your preferences, and improve your overall experience with our smart home services.
2. How We Use Cookies
Luminous Quay uses cookies for several purposes:
- Essential Website Functions: To enable core website functionality and security
- User Experience: To remember your preferences and settings
- Analytics: To understand how visitors interact with our website
- Marketing: To deliver relevant content and measure campaign effectiveness
- Performance: To optimise website loading and functionality
3. Types of Cookies We Use
3.1 Necessary Cookies (Always Active)
These cookies are essential for the website to function properly and cannot be disabled. They include:
| Cookie Name | Purpose | Duration |
|---|---|---|
| lq_session | Maintains user session and security | Session |
| lq_cookie_consent | Stores your cookie preferences | 1 year |
| lq_csrf_token | Prevents cross-site request forgery attacks | Session |
3.2 Analytics Cookies (Optional)
These cookies help us understand how visitors use our website so we can improve it:
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics - session and campaign data | 2 years |
| lq_analytics | Internal analytics and user behaviour tracking | 1 year |
3.3 Marketing Cookies (Optional)
These cookies are used to deliver relevant advertisements and track marketing campaign performance:
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - tracks conversions and remarketing | 3 months |
| lq_marketing | Tracks marketing campaign effectiveness | 6 months |
| lq_referral | Identifies traffic sources and referrals | 30 days |
4. Third-Party Cookies
Some cookies on our website are set by third-party services we use:
4.1 Google Analytics
We use Google Analytics to understand website usage patterns. Google Analytics sets cookies to help us compile reports on website activity. For more information, visit Google's Privacy Policy.
4.2 Social Media Platforms
Our website includes social media buttons and widgets from platforms like Facebook, Twitter, LinkedIn, and Instagram. These may set cookies when you interact with them.
4.3 YouTube
If we embed YouTube videos, YouTube may set cookies when you play the video. For more information, see YouTube's Privacy Policy.
5. Managing Your Cookie Preferences
5.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner allowing you to:
- Accept all cookies
- Accept only necessary cookies
- Customise your preferences for different cookie types
5.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Clearing your browser cookies and revisiting our site
- Using your browser's cookie management settings
6. Browser Cookie Controls
Most web browsers allow you to control cookies through their settings:
6.1 Chrome
Settings → Privacy and security → Cookies and other site data
6.2 Firefox
Options → Privacy & Security → Cookies and Site Data
6.3 Safari
Preferences → Privacy → Manage Website Data
6.4 Edge
Settings → Site permissions → Cookies and site data
Note: Disabling necessary cookies may affect website functionality and your user experience.
7. Cookie Duration
Cookies are set for different durations based on their purpose:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (ranging from 30 days to 2 years)
- Secure Cookies: Only transmitted over encrypted connections
- HttpOnly Cookies: Cannot be accessed by client-side scripts for security
8. Data Protection and Privacy
Our use of cookies is subject to our Privacy Policy and UK data protection laws including the UK GDPR and PECR (Privacy and Electronic Communications Regulations).
We are committed to:
- Being transparent about our cookie usage
- Obtaining appropriate consent where required
- Providing easy ways to manage your preferences
- Protecting your personal data and privacy
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- Our cookie usage practices
- Legal requirements
- Third-party services we use
- Website functionality and features
We will notify you of significant changes by updating the "Last updated" date and posting the revised policy on our website.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Luminous Quay
45 Canary Wharf
London E14 5AB
United Kingdom
Email: [email protected]
Phone: 020 7946 0958
Data Protection Officer: [email protected]
11. Useful Resources
For more information about cookies and online privacy: