Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Luminous Quay ("Company," "we," "our," or "us") regarding your use of our website luminous-quay.com and our smart home services.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Luminous Quay
Registered Address: 45 Canary Wharf, London E14 5AB, United Kingdom
Company Registration Number: 12345678
Email: [email protected]
Phone: 020 7946 0958

3. Services Description

Luminous Quay provides smart home technology solutions including:

• Home automation system design and installation
• Smart security system implementation
• Intelligent lighting solutions
• Voice control integration
• Smart device setup and configuration
• Ongoing maintenance and support services
• Consultation and advisory services

4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when required
• Be the owner or have authority to authorise installations at the property

5. Service Agreement and Installation

5.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Quotations are based on information provided by the customer and may be subject to change following site survey.

5.2 Contracts

Service contracts become binding upon:

• Written acceptance of our quotation by the customer
• Receipt of any required deposit
• Successful completion of any necessary site surveys

5.3 Installation Access

Customers must provide reasonable access to the property for installation, maintenance, and service activities. Any delays caused by lack of access may result in additional charges.

6. Pricing and Payment

6.1 Pricing

All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices may vary based on:

• Complexity of installation
• Property size and layout
• Selected equipment and features
• Additional customisation requirements

6.2 Payment Terms

• Deposit: 50% of total project cost required before work commences
• Progress payments: As specified in individual contracts
• Final payment: Due within 7 days of project completion
• Ongoing service fees: Payable monthly or annually as agreed

6.3 Late Payment

Late payment charges of 1.5% per month may apply to overdue amounts. We reserve the right to suspend services for accounts more than 30 days overdue.

7. Warranties and Guarantees

7.1 Installation Warranty

We warrant our installation workmanship for 24 months from completion date. This warranty covers:

• Defects in installation workmanship
• System configuration errors
• Integration failures between components

7.2 Equipment Warranty

Smart home equipment is covered by manufacturer warranties, typically 12-60 months depending on the product. We will facilitate warranty claims on behalf of customers.

7.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by customer misuse or negligence
• Normal wear and tear
• Damage from power surges or natural disasters
• Unauthorised modifications or repairs
• Software issues beyond our control

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate property and requirement information
• Ensuring stable internet connectivity for smart devices
• Maintaining appropriate power supply to installed systems
• Following provided user instructions and safety guidelines
• Promptly reporting any system issues or malfunctions
• Allowing access for scheduled maintenance and support
• Keeping system passwords and access credentials secure

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party equipment failures or software issues
• Our liability for data loss or security breaches is limited to reasonable restoration efforts

Nothing in these Terms excludes or limits our liability for death, personal injury, fraud, or statutory consumer rights that cannot be excluded by law.

10. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of information as described in the Privacy Policy.

11. Intellectual Property

All content on our website and proprietary system configurations remain our intellectual property. Customers receive a limited, non-transferable license to use our services. Customers may not:

• Reproduce or distribute our proprietary materials
• Reverse engineer our custom software or configurations
• Use our trademarks or branding without permission
• Share access credentials with unauthorised parties

12. Cancellation and Termination

12.1 Customer Cancellation

Customers may cancel services with the following conditions:

• Before work begins: Full refund minus 5% administrative fee
• After work begins: Charges apply for work completed and materials ordered
• Ongoing services: 30 days written notice required

12.2 Company Termination

We may terminate services for:

• Non-payment of fees
• Breach of these Terms
• Unsafe or unlawful activities
• Abusive behaviour towards staff

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters
• Government actions or regulations
• Labour disputes or strikes
• Supply chain disruptions
• Pandemic or public health emergencies

14. Dispute Resolution

14.1 Initial Resolution

We encourage customers to contact us directly to resolve any disputes. We will make reasonable efforts to address concerns promptly and fairly.

14.2 Mediation

If direct resolution is unsuccessful, disputes may be resolved through mediation by a mutually agreed mediator.

14.3 Legal Action

Any legal proceedings must be brought in the courts of England and Wales. These Terms are governed by English law.

15. Consumer Rights

If you are a consumer, you have legal rights under consumer protection legislation. Nothing in these Terms affects these rights. For more information about consumer rights, visit Citizens Advice.

16. Modifications to Terms

We may update these Terms periodically. We will notify customers of material changes by:

• Email notification to registered customers
• Website posting with updated date
• Notice during service interactions

Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Luminous Quay regarding the use of our services.

19. Contact Information

For questions about these Terms or our services, please contact us: