Privacy Policy

1. Introduction

Luminous Quay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminous-quay.com and use our smart home services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for our newsletter
• Request a quote or consultation
• Contact us through our website forms
• Book an appointment for smart home installation
• Use our smart home monitoring services

This information may include:

• Name and contact details (email, phone number, address)
• Property information and preferences
• Smart home device usage data
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information and operating system

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our smart home services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you newsletters, promotional materials, and service updates (with your consent)
• System Monitoring: To monitor and maintain your smart home systems
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To process payments, manage accounts, and improve our services

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety and security of our customers

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data centres and hosting environments

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Customer Data: Retained for the duration of our service relationship plus 7 years for legal compliance
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
• Website Analytics: Retained for 26 months

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing under certain conditions
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Rights Related to Automated Decision Making: Rights relating to automated decision-making and profiling

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. International Data Transfers

Your personal data may be processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions recognised by the UK
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules or certification schemes

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (where we have your email address)

Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

15. Complaints

If you wish to make a complaint about how we have handled your personal data, please contact us in the first instance using the contact details above. If you are not satisfied with our response, you may escalate your complaint to the Information Commissioner's Office (ICO).